If your application will not proceed and the forms themselves cannot help you — for instance, if a step insists on a reference you appear unable to obtain — you may open a support ticket. A named Reference Desk Officer will review it in turn. Responses are delivered by email as a link back to your ticket; the Desk does not reply by return mail.

Please note: before an Officer can extend any courtesy to your file, they will ask you to authorise a support case (Form F17) and to quote certain reference numbers on your ticket. It helps to have these to hand.