Departments
Your application is handled by a number of specialist departments. Select the one relevant to your current step. If you are unsure, begin with Reception & Triage.
Reception & Triage
Where every application begins. Reception registers your visit, records your consent, and captures your correspondence preferences.
4 forms in this department.
Enter this department →Identity Pre-Verification
Establishes the provisional facts of your identity and confirms, at the appropriate level, that you exist.
5 forms in this department.
Enter this department →Cross-References
Verifies that the records held about you are internally consistent by cross-referencing them against one another.
7 forms in this department.
Enter this department →Fees & Stamps
Assesses processing fees and administers waivers, proofs and refunds. No payment is ever collected.
4 forms in this department.
Enter this department →Notarization
Authorises and timestamps the notarization of your file, producing the certified seals required for assembly.
4 forms in this department.
Enter this department →Compliance & Disclaimers
Handles regulatory declarations, retention acknowledgements and disclosures.
5 forms in this department.
Enter this department →Final Assembly
Consolidates every reference into a single dossier, reviews it, and issues your Identity Reference Number.
3 forms in this department.
Enter this department →Applicant Support
Assists applicants whose files will not progress, and administers the case paperwork our support officers require before they can help.
1 form in this department.
Enter this department →Quality Assurance
Safeguards the consistency and integrity of every application through self-audits, checklists and peer review before and after processing.
5 forms in this department.
Enter this department →Records & Archival
Classifies, retains and archives application records in accordance with our published retention schedule.
5 forms in this department.
Enter this department →