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F17 — Support Case Authorization

Before a Reference Desk officer can review a file that will not progress, the applicant must first open and authorize a support case here. Completing this form produces a Support Case reference, which your officer will ask you to quote in your ticket before any assistance can be extended. A confirmed identity — your Name-Order reference — is required so that the case is attached to the correct record. Authorization does not guarantee a particular outcome; it merely permits an officer to look at your file.

Full name *How would you describe your situation? *Briefly summarise the problem for your officer I authorize the opening of a support case attached to my record. *

Contact

Email address *

We email you a copy of this submission together with your reference number.

Reference number required for this step

Please enter the reference number below. This form cannot be processed until it is provided.

NAME reference *

issued when you complete F06 — Name Order Disambiguation. Open F06

Verification

Verification — retype these 4 digits: 7595

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